Unable to find out how to recover password

[Akashic Glitch Enjoyer]

Apologies in advance for being a noob, possibly not putting this in the right place and for it being covered already:

Found this thread, but it leads to denial or nonexistent page. https://www.nwnravenloft.com/forum/index.php?topic=37058.0

I'm trying to roleplay on my phone occasionally, but don't know how to reset my pw. Is it possible and how do I do it? Thank you for your time.

[zDark Shadowz]

https://www.nwnravenloft.com/forum/index.php?topic=56852.0

Make a request on this current one with details.

[Akashic Glitch Enjoyer]

 What happens next? It looks like no one is being helped before me. I tried asking for a moment in the DM channel multiple times during peak hours, but no one said anything. Is this a lost cause? I just want to know if there is protocol for handling simply reseting a password. My character is only lvl 7, but it took me months to get there.