Author Topic: Regarding characters lost in a recent crash  (Read 3142 times)

Soren / Zarathustra217

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Regarding characters lost in a recent crash
« on: July 31, 2019, 03:29:43 AM »
Unfortunately a recent crash caused a lot of the characters logged in to become corrupt, meaning they would no longer show up in the character selection list. Thankfully we have a working backup from last Sunday, so the setbacks should be minimal. Nonetheless we regret and apologize for the inconvenience.

If you are one of the people affected by this, please post your login and the character name in this topic and we'll get around it as soon as possible:


Søren / the server team


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Re: Regarding characters lost in a recent crash
« Reply #1 on: August 04, 2019, 12:54:53 PM »
We have now restored all missing characters reported in the Bug Reports forum topic, except for three, which did not exist at the time of the last backup, which is dated July 28. You can consult the following topic for more details and to post if you still do not see your character or experience any issues:

There are no plans for the time being to reimburse lost progress. We are sorry for the inconvenience caused by this and will ensure it does not occur again.