Help evaluating our host

[Soren / Zarathustra217]

I've been trying to diagnose our server to figure out why some people (especially in America) experience lag and more notably package losses. I've been in contact with our hosting provider hetnzer.de and they asked for some mtr traceroute logs.

For Linux, there's a brief introduction to using it here: https://www.linode.com/docs/networking/diagnostics/diagnosing-network-issues-with-mtr

But basically I just need as many as possible to install mtr and call "mtr 46.4.59.55" and "mtr --report 46.4.59.55", perhaps even several times during different hours, then post the input here so I can pass it on.

For Windows ,get this version: http://winmtr.net/download-winmtr/

Here's a How-to: http://winmtr.net/how-to/ (but it's really incredibly simple)

In "host" you should insert "46.4.59.55" (sans quotes)

Let it run atleast for a minute or so, preferable at times where you experience lag, then "copy to clickboard" and paste here.

Thanks!

[Knight of Rhodes]

Is this only for Linux people?

[Soren / Zarathustra217]

Is this only for Linux people?

Actually, McNastea made me aware that a windows version of MRT exists, so could try that. Grab it here: http://winmtr.net/

[ASymphony]

Mostly out of curiosity, but is there any reason it needs to be mrt and not traceroute (for linux/unix) or tracert (for windows)?

[McNastea]

Is this only for Linux people?

Actually, McNastea made me aware that a windows version of MRT exists, so could try that. Grab it here: http://winmtr.net/

Dengit, I was gonna post it when I got off work I swear! 

[Soren / Zarathustra217]

Mostly out of curiosity, but is there any reason it needs to be mrt and not traceroute (for linux/unix) or tracert (for windows)?

They requested mrt so I figure it's best to stick to that. My understanding is that it's a bit more precise and gives more information.

[DrXavierTColtrane]

Host                                                                                                                                                            Loss%   Snt   Last   Avg  Best  Wrst StDev
 7. XXX.XXX.XXX.XXX                                                                                                                                       0.0%   101   23.5  26.0  20.2  51.6   3.8
 8. cha-b1-link.telia.net                                                                                                                                         0.0%   101   24.4  24.0  21.1  59.4   4.0
 9. ash-bb3-link.telia.net                                                                                                                                        0.0%   101   34.7  35.8  32.3  53.7   3.9
10. ffm-bb4-link.telia.net                                                                                                                                        0.0%   101  154.9 160.9 137.9 185.7  10.6
11. ffm-b4-link.telia.net                                                                                                                                         5.0%   101  127.6 130.6 127.0 163.9   5.0
12. ae6-1299.fra20.core-backbone.com                                                                                                                              0.0%   101  130.3 133.0 129.2 171.4   5.9
13. ae1-2014.nbg40.core-backbone.com                                                                                                                              0.0%   101  130.4 132.1 126.2 157.3   4.2
14. core-backbone-100g-nbg.hetzner.de                                                                                                                             0.0%   101  131.8 133.6 130.9 145.2   2.6
15. core12.nbg1.hetzner.com                                                                                                                                       0.0%   101  132.2 133.4 131.2 140.3   1.6
16. core22.fsn1.hetzner.com                                                                                                                                       0.0%   101  139.2 140.4 137.7 161.0   2.8
17. ex9k1.dc5.fsn1.hetzner.com                                                                                                                                    0.0%   101  135.7 137.6 132.0 149.7   2.6
18. static.55.59.4.46.clients.your-server.de                                                                                                                      0.0%   101  132.6 132.7 128.1 144.2   2.0


Because topology of the LAN is irrelevant for your purposes, I've omitted it from the output. At the time I ran the test there were 46 players logged into the server. It might be helpful if anyone is experiencing lag to mention what time it occurs even if they don't use mtr so that others who do will be alerted to test.

[Soren / Zarathustra217]

Thanks!

But yeah, really would help if some of the guys suffering lag would help out here. Ì'm updating the topic title to reflect that everyone can partake really.

[Iluvatar / Madness]

I'll do it when I get back home, I haven't suffered any real lag here other than the one caused by the really aweful network of my University...

[ladylena]

I experience lag, so I'll try to figure out how to do this little test thing later today!

[Nemesis 24]

Experiencing lag at the moment - ran the test and got the following.  Hope it helps.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                 192-168-1-1.tpgi.com.au -    0 |  157 |  157 |    0 |    4 |   15 |    5 |
|                            10.20.21.123 -    0 |  157 |  157 |   17 |   21 |   29 |   20 |
|               203-219-155-1.tpgi.com.au -    0 |  157 |  157 |   17 |   23 |   35 |   20 |
|      syd-apt-ros-crt1-be-10.tpgi.com.au -    0 |  157 |  157 |   28 |   34 |   44 |   35 |
|               203.29.134-67.tpgi.com.au -    0 |  157 |  157 |   28 |   34 |   43 |   30 |
|             100ge13-1.core1.sjc1.he.net -    0 |  157 |  157 |  183 |  189 |  248 |  186 |
|              100ge1-1.core1.sjc2.he.net -    0 |  157 |  157 |  181 |  187 |  398 |  186 |
|             100ge10-2.core1.nyc4.he.net -    0 |  156 |  156 |  245 |  252 |  287 |  248 |
|              100ge7-2.core1.lon2.he.net -    0 |  156 |  156 |  311 |  324 |  363 |  320 |
|              100ge6-2.core1.ams1.he.net -    5 |  134 |  128 |  323 |  331 |  366 |  323 |
|         hetzner.interxionfra4.nl-ix.net -   24 |   82 |   63 |  325 |  326 |  334 |  325 |
|                 core21.fsn1.hetzner.com -   24 |   82 |   63 |    0 |  331 |  338 |  330 |
|              ex9k1.dc5.fsn1.hetzner.com -   19 |   90 |   73 |  331 |  333 |  341 |  335 |
|static.55.59.4.46.clients.your-server.de -   18 |   89 |   73 |  328 |  331 |  340 |  333 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[SpaceHam]

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    3 |   68 |   66 |    1 |   11 |  118 |    2 |
|    lo10.lns02.sydnmtc.nsw.m2core.net.au -    0 |   75 |   75 |   23 |   34 |   62 |   39 |
|225.6-134-203.static.corp.syd.iprimus.net.au -    0 |   75 |   75 |   23 |   34 |   62 |   46 |
| bundle-103.bdr01.syd11.nsw.vocus.net.au -    0 |   75 |   75 |   24 |   35 |   64 |   46 |
|     BE-107.cor02.syd04.nsw.VOCUS.net.au -    0 |   75 |   75 |  173 |  185 |  206 |  189 |
|     bundle-201.cor02.sjc01.ca.vocus.net -    0 |   75 |   75 |  173 |  185 |  206 |  189 |
|     bundle-101.bdr02.sjc01.ca.vocus.net -    0 |   75 |   75 |  174 |  186 |  206 |  190 |
|               10ge3-9.core1.sjc1.he.net -    0 |   75 |   75 |  177 |  207 |  351 |  194 |
|              100ge1-1.core1.sjc2.he.net -    0 |   75 |   75 |  178 |  194 |  385 |  197 |
|             100ge10-2.core1.nyc4.he.net -    0 |   75 |   75 |  236 |  249 |  274 |  250 |
|              100ge7-2.core1.lon2.he.net -    0 |   75 |   75 |  301 |  323 |  390 |  349 |
|              100ge6-2.core1.ams1.he.net -    3 |   68 |   66 |  319 |  340 |  398 |  340 |
|         hetzner.interxionfra4.nl-ix.net -   23 |   40 |   31 |  318 |  330 |  356 |  336 |
|                 core22.fsn1.hetzner.com -   15 |   47 |   40 |    0 |  339 |  425 |  340 |
|              ex9k1.dc5.fsn1.hetzner.com -   20 |   41 |   33 |    0 |  340 |  409 |  333 |
|static.55.59.4.46.clients.your-server.de -   12 |   51 |   45 |  321 |  333 |  409 |  336 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

--------------------------

I've been having horrific, continual periodic lag. Every 6-7 seconds, for about 7-9 seconds... everything is delayed, and it hasn't been like this in previous months... Seems to be most Australians and NZers have it as well, can any other confirm?

[SpaceHam]

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    2 | 1141 | 1129 |    0 |   12 |  118 |   10 |
|    lo10.lns02.sydnmtc.nsw.m2core.net.au -    0 | 1187 | 1187 |   22 |   34 |  108 |   29 |
|225.6-134-203.static.corp.syd.iprimus.net.au -    0 | 1187 | 1187 |   22 |   35 |  145 |   27 |
| bundle-103.bdr01.syd11.nsw.vocus.net.au -    0 | 1187 | 1187 |   22 |   35 |  124 |   28 |
|     BE-107.cor02.syd04.nsw.VOCUS.net.au -    0 | 1187 | 1187 |  173 |  187 |  263 |  176 |
|     bundle-201.cor02.sjc01.ca.vocus.net -    0 | 1187 | 1187 |  173 |  187 |  263 |  177 |
|     bundle-101.bdr02.sjc01.ca.vocus.net -    0 | 1187 | 1187 |  173 |  188 |  292 |  185 |
|               10ge3-9.core1.sjc1.he.net -    0 | 1187 | 1187 |  177 |  212 |  465 |  183 |
|              100ge1-1.core1.sjc2.he.net -    0 | 1187 | 1187 |  178 |  191 |  581 |  181 |
|             100ge10-2.core1.nyc4.he.net -    0 | 1187 | 1187 |  234 |  252 |  370 |  245 |
|              100ge7-2.core1.lon2.he.net -    0 | 1187 | 1187 |  300 |  322 |  387 |  310 |
|              100ge6-2.core1.ams1.he.net -    8 |  916 |  846 |  319 |  340 |  403 |  324 |
|         hetzner.interxionfra4.nl-ix.net -   23 |  630 |  488 |  317 |  330 |  359 |  319 |
|                 core22.fsn1.hetzner.com -   24 |  618 |  473 |  325 |  339 |  420 |  341 |
|              ex9k1.dc5.fsn1.hetzner.com -   19 |  681 |  552 |    0 |  339 |  387 |  328 |
|static.55.59.4.46.clients.your-server.de -   23 |  626 |  483 |  321 |  332 |  373 |  329 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Some 20 minutes later, during some bad spikey lag.

[Soren / Zarathustra217]

Thanks all, I'll forward this to our host. It does look like it could be an issue at their end.

[Exordium]

Hi,

It would continue to be hugely beneficial if people who are suffering from lag issues could provide some diagnostics data.

I've bundled the WinMTR program with the NWN Launcher in order to make it easier to run. You can download the update to NWN Launcher from the links here.

You can download WinMTR bundled ready for use from here.

Here's step by step instructions for providing us with the diagnostics data:

Step 1, option A: Download the Launcher and click the Gears icon in the top right corner:
 


Step 1, Option B: Download the WinMTR program from: http://5.9.81.74:2020/winmtr.zip Unextract and launch the WinMTR executable found inside the winmtr folder.


Step 2: If you started the WinMTR program via the NWN Launcher, it should now be collecting the required diagnostics.

If you started the program manually by downloading the zip archive above, you will now need to insert the server IP address (46.4.59.55) to the program, to the Host field. After that, you can press Start.

Like so:




Step 3: Let the program run for a minute or so. Once it has ran a minute, click "Copy Text to clipboard":



After you have done that, you can start a reply to this topic and simply press Ctrl+V to paste in the results of the diagnostics. The end result would look like this:

Spoiler: show

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -   56 |   34 |   15 |    0 |    0 |    2 |    0 |
|       91-155-164-2.elisa-laajakaista.fi -    1 |  105 |  104 |   14 |   14 |   28 |   14 |
|                          213.192.186.78 -    1 |  105 |  104 |   14 |   15 |   39 |   14 |
|                          213.192.186.77 -    1 |  105 |  104 |   14 |   14 |   40 |   14 |
|                 hetzner.ficix1.ficix.fi -    1 |  105 |  104 |   13 |   16 |  118 |   16 |
|                   core3.sto.hetzner.com -    1 |  105 |  104 |   21 |   22 |   54 |   22 |
|                   core2.ams.hetzner.com -    1 |  105 |  104 |   39 |   40 |   59 |   39 |
|                   core1.fra.hetzner.com -    1 |  105 |  104 |   45 |   46 |   59 |   46 |
|                 core22.fsn1.hetzner.com -    0 |  109 |  109 |   49 |   50 |   67 |   50 |
|              ex9k1.dc5.fsn1.hetzner.com -    1 |  105 |  104 |   49 |   51 |   65 |   50 |
|static.55.59.4.46.clients.your-server.de -    1 |  105 |  104 |   49 |   50 |   67 |   50 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Try to do this when you are suffering of lag, and if possible, try to do it on a few separate occasions.

Thanks!