I don't get what you mean by "solution", logging off and on. Since the game crashes, you can't log off. Then I presume you're logging on and off from Windows, in order to get ride of the pop up warning about the frozen application. If that is the case, hit cancel, then if you remain on the desktop screen, right click on the lower bar and select Task Manager, then in the tab Applications (something like that) check for Neverwinter.exe (similar to this), select it by left clicking on the name and hit the end process box or simply press delete. Or you if that doesnt work either, there's a harder way to force it to shutdown, go to the processes tab and "delete" nwn.exe By the way, if you're not taken back to the desktop, do so by pressing alt + tab, or windows + D, or control + ESCape or even control + alt + del, more than once if the first doen't work. If you're on Windows 7, a screen with options will come up, click the text that says Open Task Manager, or again, something similar to that.