Axel,
I agree that the staff as a whole usually comes to a very reasonable conclusion. I think it was a case of the first 3-4 opinions shared were making it sound like Jinx's player had done something wrong. One of the reasons we can even see those threads is to advocate for player's we feel are not getting their side considered enough. I would hope that since none of the CC send these sort of PMs often, that if a couple or more CCs DO send a PM, that it means that the view from playerside appears to be missing vital viewpoints to have a balanced discussion.
Point taken however, once more DM opinion was shared it started to become a bit less biased.