Bug report checklistMake sure at least these points are covered if possible. If you have several bugs to report, create a unique topic for each bug. Please also check the
Known Issues thread before posting bugs.
Name:The name of the bug. Use this as the topic title. Please don't give it a generic name (like "new bug found") but one that points to the issue.
Where:A description of where the bug was found, e.g. an area, a specific NPC conversation.
When:What conditions appears to trigger the bug. Does it happen when logging in? What is the frequency? Does it happen always - i.e. to all characters, in all areas, at all times? Or have you other times or locations where it does not seem in effect? It can at times even be useful if you remember what the time was in real life when you noticed it, as then we can look up the time in the server log (but please convert it from your local time to
UTC (universal time zone)).
What:A description of what the bug actual does. Does it make you unable to move? Does it fail to move you? Etc. The more specific you are and the more details you submit, the easier it will be to track down the bug and fix it. Even the most trivial detail can be valuable in determining or ruling out sources of the error.
One of the best ways to document the bug is to screenshot the effects and/or lack of same - as well as any error messages you receive.
Photobucket is a good place to get your images hosted for free.
If the bug pertains to your character (e.g. something they can or cannot do), also use the @debug command in game to write debugging info to the server log file.
Recreate:A description of how to recreate the bug.
If we can't recreate the bug we can't investigate it, and we can't check if it has been fixed. Therefore it's a great help if you can give pointers of how to recreate it. Again, the more specific you can be, the better.
Ideas:Ideas about what can be causing the bug, if any.
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Following Up On Bugs:It can often be quite helpful if you can either confirm other people's bug reports, or report if you experience something else/no issue. The same points as above apply - i.e. take screenshots, use the @debug command, make note of times.
Game Breaking Bugs/Exploits:If you encounter a game-breaking bug or exploit please be certain to think it through before posting it or discussing it publicly on the forums or on the Discord. Report it directly to a developer when in doubt. We would like to avoid having to dish out bans for those that would take advantage of public exposition of exploits, and these can usually be patched out very quickly in response. Thank you in advance for your consideration.