I'm posting this for my friend, account name
volrathsYesterday, for controversial reasons, he uninstalled the game. Upon reinstalling it, and after downloading all the required haks/patches/cep etc, he realised he has no clue what his password is. Off we went to bioware account login help. From there, after hours of trying and brainstorming and whatsnot, we discovered that despite 'volraths' being shown on my online buddy list, that isn't the actual user name (must be some ' or _ truncated somewhere somehow?). Bottom line is, usage of the automated password retrieval failed.
He went on and created a new account. But guess what... he can't see his old characters
Is there a way to move his characters -physically by copy-paste I guess?- to his new account or are they possibly lost for ever now? The characters where Tam Blake, Gorthamon and Merrido.
P.S. We have already emailed accounts@bioware.com but judging by the automated response we got...