Ravenloft: Prisoners of the Mist

Public (OOC) => Tech discussion => Topic started by: GossamerHope on March 10, 2015, 07:45:29 AM

Title: Help?
Post by: GossamerHope on March 10, 2015, 07:45:29 AM
 So I was returning from a trip with some companions yesterday and I accidentally clicked on a body while moving forward. I crashed. This is not unfamiliar to me however, I have always been able to log right back on. Until now.

 Now I get the evil server is offline appearance in favorites/history and when I attempt to direct connect it  I get the dreaded "server not responding.. timed out" bit.

 I have of course uninstalled and re installed Neverwinter nights again. Re-downloaded and installed the patch and cep ect.. (again)

 I have checked all my security settings ect.

 Are there any computer gurues here that may have some suggestions to try to reconnect again?
Title: Re: Help?
Post by: Iluvatar / Madness on March 10, 2015, 07:58:01 AM
I've had that problem once, I crashed and then I couldn't connect to any server for some reason. I did like you and reinstalled my game and everything and it still wouldn't work. I figured it was my network (damn that thing) so I reset my router to factory and had to setup everything back. (If you do that configure it yourself, default setting kinda s***) After that everything was working fine and I was able to play again.
Happened twice, I tried everything I knew but the only solution seemed to be resetting the router.

Hope it'll help,  :mrgreen:
wait before doing cause someone is probably going to come up with something more simple then that lol
Title: Re: Help?
Post by: GossamerHope on March 10, 2015, 09:11:47 AM
 Ah, good advice.
 I did restart my router though.
 Still no luck.
 Anyone else?
Title: Re: Help?
Post by: Iluvatar / Madness on March 10, 2015, 09:23:05 AM
Obviously here the problem doesn't come from the game or your network.
The problem either come from your computer or your router, since you can't see the server status it is likely that something in your security setting have been change and it's blocking something, re-check your security setting (firewall, router setting), check everything again you you might have forgot something.

I'll see if I can find something about that issue you have and see if I can come with something else. I know a few people who are much better then me in networking and the stuff :P

 
Title: Re: Help?
Post by: GossamerHope on March 10, 2015, 05:44:15 PM
 I thought it was security too.. First thing I checked. I turned off the firewall to check and Im not finding anything else on the computer that would obstruct connection. Still open for suggestions.

 thank you so much for your time and consideration <3
Title: Re: Help?
Post by: Purist on March 10, 2015, 06:16:53 PM
Hold the windows key (the one with a flag) then press R, this will open a pop up.

In there type: cmd
A black window will appear, in there type: ipconfig /flushdns

Try connecting again.
Title: Re: Help?
Post by: GossamerHope on March 11, 2015, 04:28:14 PM
 Thank you. I tried that just now and it did not work. <3 Good advice though keep em coming.
Title: Re: Help?
Post by: Feronius on March 11, 2015, 04:41:57 PM
Perhaps more information on your setup, specifications and network settings would be useful to whichever tech wiz that may read this thread?

Personally I'm not all that tech-savvy, the only suggestion I have is to launch / run the game as administrator if you have not done so already.
Title: Re: Help?
Post by: Purist on March 11, 2015, 05:07:38 PM
Try a factory settings restores in your modem/router. Not just the classic "turn off and on".
Title: Re: Help?
Post by: Merry Munchkin on March 11, 2015, 09:55:20 PM
Try to do a direct connect via your command line.  Copy-Paste the following into the Run command:

C:\NeverwinterNights\NWN\nwmain.exe +connect [whatever the number is]

(Be sure to change that hard drive and folder designation if your Neverwinter Nights installation is located on a different drive or folder.  FYI, Windows 7 disables the run command by default, but you can turn it back on in your control panel options (I think it is the "appearance" and "start menu" tabs).
Title: Re: Help?
Post by: Blight on March 12, 2015, 02:28:15 AM
Ive had this happen a lot. At my house, I have both my router as well as a wifi extender (Wifi 2), which is connected to the first router (Wifi 1).  If this problem ever happens on the connection I am using, switching to the other seems to fix the problem.
Title: Re: Help?
Post by: Iluvatar / Madness on March 12, 2015, 08:01:47 AM
Try a factory settings restores in your modem/router. Not just the classic "turn off and on".

I had the same problem a while ago, only a factory reset of my router solved the problem
Title: Re: Help?
Post by: GossamerHope on March 12, 2015, 08:39:13 AM
 I did the equivalent of a factory reset of my G4 hotspot I have been using for months now... No luck.
Title: Re: Help?
Post by: GossamerHope on March 12, 2015, 08:46:21 AM
 Attempted the connect via the run command.
 Result - Neverwinter Nights has stopped working ... ect

 I have a computer tech guy coming tomorrow afternoon .. but i would rather save some money if we can find a solution before then lol.
Title: Re: Help?
Post by: Feronius on March 12, 2015, 08:52:55 AM
I used to get that a lot if I skipped through the intro videos (cinematic trailer, logos, etc.) too fast. Highly doubt that's your issue though.
Title: Re: Help?
Post by: Iluvatar / Madness on March 12, 2015, 10:11:44 AM
Do you have any other internet issue on your computer, other game not working when trying to get online stuff like that??
Title: Re: Help?
Post by: Ehver on March 12, 2015, 10:15:29 AM
This thread has made me so paranoid...

Every time I crash I'm like "NOOOO I DON'T WANNA HAVE TO RESTART MY ROUTER"...
Title: Re: Help?
Post by: Purist on March 12, 2015, 10:48:55 AM
OP needs Jesus.
Title: Re: Help?
Post by: herkles on March 12, 2015, 11:23:50 AM
OP needs Jesus.
Or the Aesir and Vanir
Or the Netjer
Or the Theoi
Or the Tuatha Dé Danann
Title: Re: Help?
Post by: Chaoshawk on March 12, 2015, 01:58:09 PM
I had this happen to me yesterday and just restarting my computer made it work again.
Title: Re: Help?
Post by: Merry Munchkin on March 12, 2015, 09:53:04 PM
Try this as a diagnostic tool:

1: open the run menu
2: type: cmd <enter>
3: in the cmd-window, type: ping [DNS number] <enter>
4: watch the output.

See what feedback you get, if you do a successful ping, then there is nothing wrong with your connection, but something is blocking your running of NWN.  In that case, it may be a firewall issue or an antivirus issue.  Screenshot the feedback you get and post it, and folks may be able to help.
Title: Re: Help?
Post by: GossamerHope on March 13, 2015, 08:59:52 AM
 Iluvatar - No other problems with my computer or internet connection at all. It just simply refuses to acknowledge that every neverwinter nights server I have tried are online anymore.

 Merry Munchkin - The result was "ping request could not find hoste~"  Perhaps I have the wrong DNS number now somehow?
Title: Re: Help?
Post by: Iluvatar / Madness on March 13, 2015, 10:38:45 AM
Iluvatar - No other problems with my computer or internet connection at all. It just simply refuses to acknowledge that every neverwinter nights server I have tried are online anymore.
I'd say it's a problem with your firewall since everthing is working fine, create custom rule in your firewall to be sure that NWN is allowed to communicate and an other one to allow access to NWN port.

Quote
Firewall Information
--------------------

If you are trying to connect to a Neverwinter Nights server through a firewall, NAT, or router, here is some information for you to help you get connected. First, please read the manual that came with your firewall or router.

Neverwinter Nights uses UDP, not TCP for its connections.

If you think that your firewall is preventing you from connecting to the game servers, please make sure that the following ports are open:

Ports 5120 through 5300

If you are wanting to make sure that your NAT is set up to allow the game to play here are some details:

Outgoing packets:
Source port: 5120-5129
Destination port: 5121-5300

Incoming packets:
Source port: 5121-5300
Destination port: 5120-5129

On the Game Client side, you can select what port your client uses. Go to your nwnplayer.ini file in your NWN Client Beta install directory. Find the following section:

[Profile]
Client Port=5120

Change this number if you need to force Neverwinter Nights to connect as a client on a different port.

Gamespy
-------

If you want to get a server listing via GameSpy, you’ll need additional ports to be open: 6667, 80, 27900, 28900, 29900, 29901, 13139, 6500

Try opening these port by making a custom rule on your firewall


Title: Re: Help?
Post by: GossamerHope on March 13, 2015, 06:40:09 PM
Whoa, I hate to appear the idiot I probably am but you lost me at Nat.. Also,  I've not had issues with my firewall and never winter nights up to this point however I have made sure that windows firewall always let's never winter nights through.. Beyond that I am stumped. 

Its a desktop Hp 18 all in one..windows 8 My internet  connection is my Samsung G5 sports hotspot via sprint who I have called and we did a remote reset thing which is the equivalent of a factory reset of a router apparently  which did not work.

My computer guy rescheduled for next week..  :( I am almost tempted to pay the geek squad to help me fix this remotely.

This weekend I will also be trying a Dsl connection when the equipment arrives... For a month or so until I get cable internet  here.

Meanwhile I'd be happy to try the above... But I might need a better idea of exactly what it all means. <3
Title: Re: Help?
Post by: Merry Munchkin on March 13, 2015, 07:31:39 PM
Try seeing if you can connect in "safe mode"

Reboot your computer and hold down the F8 key while it is booting up.

Select Safe Mode with Networking from the list of options.

Test the connection, using the ping method I mentioned above. If you are able to successfully ping the server, then the problem definitely lies with a program running on your computer.
Title: Re: Help?
Post by: GossamerHope on March 14, 2015, 08:58:46 PM
Tried that today. No luck.
Title: Re: Help?
Post by: Merry Munchkin on March 14, 2015, 10:26:15 PM
Sorry man, you have reached the end of my 'puter knowledge -- hopefully a tech geek somewhere can solve this puzzle for you, because short of reinstalling NWN from scratch, I have no idea what a solution might be.
Title: Re: Help?
Post by: GossamerHope on March 16, 2015, 08:04:19 AM
  Woman* and I have tried re installing from scratch lol

 I am tempted to find someone to let try to remotely figure this out..I really dont have any personal information on the computer. Its just a matter of finding someone who has half a clue :)
Title: Re: Help?
Post by: McNastea on March 16, 2015, 08:12:25 AM
Well...

It's probably not the best idea-but if I were trying to figure out if it were my firewall or something else, I'd just shut off my firewall entirely, just long enough to try connecting. If it works then it's your firewall and if it doesn't it something else. I know you gave NwN permission on it, but I recall having done that in the past and it for some reason still not allowing it through and had to do some other stuff (this was years and years ago so I'm sorry I don't remember what I did). Since I'm not the biggest computer expert I'm just saying I'd do that anyway to be sure  :lol:
Title: Re: Help?
Post by: Hanzo on March 16, 2015, 09:34:37 AM
I think I found the problem....Windows 8 :P jk. If you haven't done this yet, run malware spyware scans. After that, whether anything is found or not, turn your PC off and flush the RAM which may be different if you have a laptop or desktop. There is a Windows 8 support topic around here somewhere, but I think its too new for NWN so I just use 7 and my old XP tower I started NWN occasionally. If nothing works after the guy comes you could try dual booting 7 or xp, and yes there are custom developed updates and service packs for XP.
Title: Re: Help?
Post by: Hanzo on March 16, 2015, 09:40:37 AM
Also check your network drivers and ports in Device Manager, make sure nothing is blocked or disabled,I believe the port is mentioned in an above reply. If no problem is seen after that, then check your antivirus and firewall to see if anything is blocked or disabled, or if NWN somehow was blocked in your security center. You might also need to clean up and defrag, and the last solution, if nothing else works, maybe there are errors in the registry.
Title: Re: Help?
Post by: GossamerHope on March 16, 2015, 12:49:27 PM
 Thank you Hanzo I have tried pretty much all of that..
 Also, when I run my network "troubleshooter" with the server address it says "It is online but not responding to connection attempts".

 Which sounds to me like its not a problem on my end?
Title: Re: Help?
Post by: Hanzo on March 16, 2015, 01:17:01 PM
Well one thing to do would be asking your isp if they blocked the port or ask a DM/admin if your IP was blocked somehow. If everything else on your computer is fine then there is most likely a blockage somewhere probably on the server side or ISP. The other problem could be with GameSpy too...
Title: Re: Help?
Post by: Hanzo on March 16, 2015, 01:44:51 PM
One more question, have you been running the game in compatibility mode?
Title: Re: Help?
Post by: GossamerHope on March 16, 2015, 07:06:41 PM
Yes.
Also I have tried direct connect methods skipping gamespy as well as the usual gamespy DC.

I have already contacted and asked my ISp.

Well dms have I been banned?
If so may I ask why? 

:)
Title: Re: Help?
Post by: Merry Munchkin on March 16, 2015, 09:56:35 PM
Out of curiosity, have you tried direct connecting to any other NWN server?  If you are not able to connect to ANY, then it is at your end, but if you can connect to others, but not PoTM, then it is at their end.
Title: Re: Help?
Post by: GossamerHope on March 16, 2015, 10:27:26 PM
Amia and FRC  at least show up.
Title: Re: Help?
Post by: Iluvatar / Madness on March 17, 2015, 10:11:00 AM
Amia and FRC  at least show up.

If reseting your router didn't solve the problem I can't really help you...  I had the same problem though, only PoTM wouldn't show up. Don't know if you've got a laptop but if it'S the case you might want to try it on an other network and see if the problem comes from your network or your computer
Title: Re: Help?
Post by: Hanzo on March 17, 2015, 11:56:41 AM
I do suggest asking someone to help delete the errors from your registry also. That will help your system "forget" any errors. That my help and you can resume PotM. Are you on a laptop or desktop?
Title: Re: Help?
Post by: Hanzo on March 17, 2015, 03:18:02 PM
Also mate, try this and see if it works http://www.nwnravenloft.com/forum/index.php?topic=39873. (http://www.nwnravenloft.com/forum/index.php?topic=39873.)
Title: Re: Help?
Post by: GossamerHope on March 19, 2015, 08:14:28 AM
 It looks like I have resolved my issues! <3
Thank you all for your concern and help. Very good advice to keep in mind should I have issues again in the future <3
Title: Re: Help?
Post by: Purist on March 19, 2015, 09:04:17 AM
How?
Title: Re: Help?
Post by: Hanzo on March 19, 2015, 02:19:32 PM
Yes please tell how! It would in return help us to learn :)