Author Topic: Latency/Host Issues  (Read 4126 times)

Phantasia

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Latency/Host Issues
« on: April 22, 2017, 10:45:32 PM »
Since the beginning of the new server switch, I have not noticed much issue. The occasional sputter in lag that was less than a minor nuisance, and other largely inconsequential hiccups. Though of late, the story seems to have rather changed on my end (as well as a few others).

During peak and even off hours, latency can become for lack of a better word, outright vicious. These fits of strange communication with the server and ISP have been noted with other members of the community (Dread comes to mind most recently), receiving lag so bad he could not play for hours. While those I experience seem to last for fifteen to thirty minutes at most, these are highly unpredictable and can be an utterly game-ruining experience of those players affected, across multiple ISPs. I use Spectrum (once Time Warner Cable), and so do quite a few others that also experience crippling latency issues in the States. I also believe that some people in the UK have expressed their concerns with the new host in the past, as well.

To elaborate, earlier today I pinged the server through cmd, and was getting 50% packet loss on return. I also tested a myriad other services I use regularly, with absolutely flawless performance. Quite frankly, I think it's time to address the elephant in the room. I will post some screenshots of the ping test when I encounter another fit of lag.

Please bear in mind some of you might not notice this latency due to stationary RP, and it can easily pass your notice. It is there, and it is becoming far more frequent for more than just myself over the past few months.
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Dumas

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Re: Latency/Host Issues
« Reply #1 on: April 22, 2017, 10:54:40 PM »
I think the issue is certainly present, and a lot of people have mentioned such in another thread titled "Massive Lag". I feel like I have been going through the same issues as well, and have not experienced it with any other internet game, program, or website when these bad latency bouts occur, only on POTM.

Philos

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Re: Latency/Host Issues
« Reply #2 on: April 22, 2017, 11:13:55 PM »
I've encounter a few of these issues over the last couple of month. My character "rubber-banding" or lost/delayed messages while in the middle of rp. It didn't seem like it was my net, which is usually reliable (Verizon Fios)
« Last Edit: April 22, 2017, 11:20:09 PM by Philos »

qwertyuioppp

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Re: Latency/Host Issues
« Reply #3 on: April 23, 2017, 06:56:56 AM »
Yes, this seems to affect me in both my role as a DM and as a player.

ladylena

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Re: Latency/Host Issues
« Reply #4 on: April 23, 2017, 07:05:26 AM »
Same here. I've been getting some intense lag to the point it just boots me. Yet everything else runs fine. Hope we can find the problem and fix it
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Sheltatha

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Re: Latency/Host Issues
« Reply #5 on: April 23, 2017, 02:55:51 PM »
I have heard countless complaints since the switch. This server is definitely inferior to the last, which was more or less perfect. Europeans don't seem to suffer nearly as much as others though.

Soren / Zarathustra217

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Re: Latency/Host Issues
« Reply #6 on: April 23, 2017, 04:22:24 PM »
Do anyone know if they are suffering the same issues at Arelith? They are using the same host as us (hetzner.de)

abyssal_wyrm

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Re: Latency/Host Issues
« Reply #7 on: April 23, 2017, 08:25:54 PM »
https://wiki.hetzner.de/index.php/Traffic

Could it be a bandwidth/traffic limit related slowdown?  Is it like a cell phone where if you hit your data limit you're slowed down to slower speeds until the plan resets for the next month?

DrXavierTColtrane

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Re: Latency/Host Issues
« Reply #8 on: April 23, 2017, 09:45:15 PM »
Do anyone know if they are suffering the same issues at Arelith? They are using the same host as us (hetzner.de)

I did a traceroute to each server, and besides being hosted on different machines, the network route is different as well. They do share "the road" for a bit:

POTM:

13  ae6-1299.fra20.core-backbone.com (213.248.81.211)  144.329 ms  142.982 ms  143.528 ms
14  core-backbone-100g-fra.hetzner.de (80.255.15.122)  152.290 ms  147.233 ms  146.764 ms
15  core4.fra.hetzner.com (213.239.245.2)  129.574 ms  137.741 ms  137.591 ms

16  core21.fsn1.hetzner.com (213.239.245.13)  150.152 ms  148.106 ms *
17  * ex9k1.rz14.hetzner.de (213.239.229.122)  156.427 ms  152.125 ms
18  static.55.59.4.46.clients.your-server.de (46.4.59.55)  138.423 ms  138.427 ms  135.363 ms

Arelith:
13  ae10-0.fra10.core-backbone.com (62.115.9.226)  132.332 ms  129.392 ms  128.246 ms
14  ae10-2021.fra20.core-backbone.com (80.255.14.6)  131.353 ms  130.821 ms  130.934 ms
15  core-backbone-100g-fra.hetzner.de (80.255.15.122)  138.874 ms  136.496 ms  143.962 ms
16  core4.fra.hetzner.com (213.239.245.2)  132.951 ms  136.461 ms  132.814 ms

17  core23.fsn1.hetzner.com (213.239.229.74)  136.417 ms  134.546 ms  133.983 ms
18  ex9k1.rz17.hetzner.de (213.239.203.230)  142.017 ms  142.787 ms  142.434 ms
19  static.77.20.201.138.clients.your-server.de (138.201.20.77)  135.908 ms  135.709 ms  133.467 ms


So I'm not sure that knowing whether Aerlith has been having a slowdown (or not) would tell you much.

Next time I have the problem (and I've had it), I'll do the same thing and see if both servers are dropping packets. When I've had it, packet loss has been substantial, but I'm never sure whether it's a POTM issue or something else, as I've recently changed my home configuration.

Could it be a bandwidth/traffic limit related slowdown?  Is it like a cell phone where if you hit your data limit you're slowed down to slower speeds until the plan resets for the next month?

I looked at the Hetzer Web site, and they're supposed to email you if you're being throttled. Also, it appears they leave you that way for a while (such as until the end of your monthly billing cycle), whereas this has been intermittent.
« Last Edit: April 23, 2017, 09:51:54 PM by DrXavierTColtrane »
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Soren / Zarathustra217

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Re: Latency/Host Issues
« Reply #9 on: April 24, 2017, 02:01:31 AM »
Well of course we aren't hosted at the same physical server, but it's still relevant to know if it's a general issue with hetzner.

DrXavierTColtrane

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Re: Latency/Host Issues
« Reply #10 on: April 24, 2017, 07:14:14 AM »
Well of course we aren't hosted at the same physical server, but it's still relevant to know if it's a general issue with hetzner.

If you want a general answer about Hetzner, however, it's not necessary to focus on Aerlith. For example, there appears to be a Web server running on the same IP as POTM:

http://46.4.59.55/

If someone is experiencing lag, then they could test the responsiveness of the Web site. That would go a long ways toward telling them whether the problem is the application (NWN/POTM) or the network/server the application is hosted on.

Besides casting a narrower net, this approach has the advantage of not requiring any access to Aerlith to find out.
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Soren / Zarathustra217

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Re: Latency/Host Issues
« Reply #11 on: April 24, 2017, 09:34:11 AM »
That's just our server, it has a basic Apache webserver setup that I've never bothered to touch.

It's better to just use ping, which Sword already did in the first post here. The packet loss is worrying but more data would be useful.

But could you try to ping Arelith's servers when you are experiencing lag or packet drops here and see it's the same for them? Their main IP is this: 138.201.20.77

Thanks :)




DrXavierTColtrane

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Re: Latency/Host Issues
« Reply #12 on: April 24, 2017, 10:06:22 AM »
Yes, as I said, I will ping the Aerlith IP the next time this happens to me.

Quote
It's better to just use ping, which Sword already did in the first post here.

But not everyone knows how to use ping or what the numbers mean, whereas most users will know how to use a browser and go to a Web site  :)

Since Aerlith may even be hosted in a different data center (judging by the traffic routing), my guess is only a couple of things would be likely to cause both to be slow at the same time:

1) Problems at the shared route along the way (those in yellow in my other post), or

2) A Denial of Service attack aimed either at Hetzner or perhaps at all NWN servers.

Most people seem to think the issue has to do with number of players (when it gets in excess of 60 I've seen suggested). That would explain why Americans are experiencing it more because (I assume) the server use peaks when Americans are on.

For me it hasn't had any pattern, though. I was experiencing it much more when the "Sudden, Massive Lag" thread was created than recently, although I did have it over the weekend. Most of the time lately I have some lag (which, again, I think is partly my new home setup). But the terrible lag has not been as often as it was when the previous thread popped up.
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Soren / Zarathustra217

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Re: Latency/Host Issues
« Reply #13 on: April 24, 2017, 10:20:28 AM »
Actually, the traceroute you posted does very much suggest that it's located at the same data center.

Compare also: http://www.ip-adress.com/ip_tracer/46.4.59.55

With: http://www.ip-adress.com/ip_tracer/138.201.20.77

Not that it's a definitive proof of anything though. But if Arelith is experiencing the same, it might be due to hetzner's way of handling network traffic that's just not suited for hosting NWN.

Soren / Zarathustra217

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Re: Latency/Host Issues
« Reply #14 on: April 25, 2017, 02:36:33 AM »
A quick instruction for everyone that wants to help evaluate this. When you experience lag or even being disconnected, do the following:

Hit the windows key + R

Type in "cmd" and hit enter.

Type in "ping -n 10 46.4.59.55" and hit enter.

You should be getting a reply similar to this:

Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51
Reply from 46.4.59.55: bytes=32 time=24ms TTL=51


Hit ctrl + M, then highlight the text with your mouse and hit ctrl + C to copy.

Paste the result here.

Next, in the command shell, type "tracert 46.4.59.55" and hit enter. It'll give you something like this:

1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    16 ms    <1 ms    <1 ms  100.83.224.1
  3     *        *        *     Request timed out.
  4     1 ms     1 ms     1 ms  89.249.14.70
  5     1 ms     1 ms     1 ms  10.10.1.37
  6     9 ms     1 ms     1 ms  10.10.0.5
  7     1 ms     2 ms     1 ms  87.116.38.121
  8    20 ms    20 ms    20 ms  93.176.93.8
  9    20 ms    20 ms    20 ms  93.176.93.33
 10    20 ms    20 ms    20 ms  93.176.94.189
 11    20 ms    19 ms    31 ms  decix-gw.hetzner.de [80.81.192.164]
 12    24 ms    24 ms    25 ms  core21.fsn1.hetzner.com [213.239.245.217]
 13    25 ms    24 ms    24 ms  ex9k1.rz14.hetzner.de [213.239.229.122]
 14    24 ms    24 ms    24 ms  static.55.59.4.46.clients.your-server.de [46.4.59.55]


Once again, hit ctrl + M, then highlight the text with your mouse and hit ctrl + C to copy and paste the result here.

Please put it inside a spoiler tag.

Thanks!

ILLY6666

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Re: Latency/Host Issues
« Reply #15 on: April 25, 2017, 08:20:48 AM »
I don't usually have issues, but should there really be this many time-outs?

Spoiler: show
C:\Users\Ethereal>ping -n 10 46.4.59.55

Pinging 46.4.59.55 with 32 bytes of data:
Reply from 46.4.59.55: bytes=32 time=34ms TTL=55
Reply from 46.4.59.55: bytes=32 time=33ms TTL=55
Reply from 46.4.59.55: bytes=32 time=36ms TTL=55
Reply from 46.4.59.55: bytes=32 time=33ms TTL=55
Reply from 46.4.59.55: bytes=32 time=38ms TTL=55
Reply from 46.4.59.55: bytes=32 time=53ms TTL=55
Reply from 46.4.59.55: bytes=32 time=33ms TTL=55
Reply from 46.4.59.55: bytes=32 time=67ms TTL=55
Reply from 46.4.59.55: bytes=32 time=33ms TTL=55
Reply from 46.4.59.55: bytes=32 time=37ms TTL=55

Ping statistics for 46.4.59.55:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 33ms, Maximum = 67ms, Average = 39ms

C:\Users\Ethereal>
C:\Users\Ethereal>
C:\Users\Ethereal>tracert 46.4.59.55

Tracing route to static.55.59.4.46.clients.your-server.de [46.4.59.55]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    36 ms    35 ms    33 ms  static.55.59.4.46.clients.your-server.de [46.4.59.55]

Trace complete.
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DrXavierTColtrane

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Re: Latency/Host Issues
« Reply #16 on: April 25, 2017, 08:34:53 AM »
The intervening timeouts could be caused for a number of reasons, such as the hops along the way don't respond to ping requests with a reply. Because ping can be used for denial of service attacks, many Internet devices ignore it.

Sometimes using traceroute / tracert (one is used by Linux, the other by Windows) with the various switches will help. At home I used  -I in Linux and it eliminated many of the timeouts. It doesn't seem as though the Windows version will let me do this.
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Stygian Messiah

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Re: Latency/Host Issues
« Reply #17 on: May 03, 2017, 12:35:07 AM »
It got better for me for a bit, before it got much worse. Past few days have had long spurts of being almost unplayable. I just saw Soren's suggestion so I'll keep this handy for next time. Oops.
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DrXavierTColtrane

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Re: Latency/Host Issues
« Reply #18 on: May 26, 2017, 11:23:11 PM »
The server was horrible tonight around 11 p.m. ET, but my guess is it just needed a reset (the vote was something like 40 to 5 in favor).

I did do traceroutes on both Aerilith and POTM, with no noticeable difference. Neither server when pinged with 30 packets each dropped any of them.

Otherwise, although the server in general was slow, conversations with NPCs were unbearable. Talking to the caravan driver was taking more than 30 seconds for a response and sometimes loaded choices 1 at a time.

The Blaustein merchant kept "Looking about confused" even though I was not invisible and standing right next to him. After leaving the store and coming back in, I finally got his attention on about the third try.

Number of players: Didn't notice how high the number might have been, but we had around 50 votes on the server reset. (Oddly, the script reported "-5" --negative 5-- as not voting.)

It was still lagging the same amount when the number had dropped to 38.
« Last Edit: May 26, 2017, 11:26:16 PM by DrXavierTColtrane »
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Stygian Messiah

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Re: Latency/Host Issues
« Reply #19 on: May 26, 2017, 11:35:05 PM »
So this is weird. When everyone else lags, I'm fine. When I lag, everyone else is fine.

Keep lagging guys.
A war refugee sought the Master. He said, "You are wise and serene. Teach me to escape the horrors of this world." And the Master blinded him with fire-irons. - The Book of Cataclysm

StellarNope

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Re: Latency/Host Issues
« Reply #20 on: March 27, 2018, 09:14:02 PM »
Sorry for the thread necro, but did this issue ever get resolved? I am a new player who started at the beginning of March and over the last two weeks this has become a significant issue for me, usually in the hours between 6-11 PM, central US.  Traceroutes and pinging reveal similar issues to those reported by previous posters on this thread.

Bad_Bud

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Re: Latency/Host Issues
« Reply #21 on: March 29, 2018, 07:47:13 PM »
I purchased VPN service through www.privateinternetaccess.com

I thought the logical choice would be to connect to a VPN server in Germany, but the connection was unusable (it was as bad as the lag I was getting with the server, even for loading web pages).

I then connected to a VPN server in London, and all of my latency and packet loss issues went away.

Something is very wrong with the connection between the Midwest United States (possibly more regions than that) and Germany. Unfortunately a lot of players are playing from that region.

I have a very good connection now, but I don't expect most people will be willing to go to this kind of effort.

Bad_Bud

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Re: Latency/Host Issues
« Reply #22 on: March 29, 2018, 08:21:01 PM »
Quote from: London
C:\Windows\System32>ping -n 10 46.4.59.55

Pinging 46.4.59.55 with 32 bytes of data:
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56
Reply from 46.4.59.55: bytes=32 time=142ms TTL=56

Ping statistics for 46.4.59.55:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 142ms, Maximum = 142ms, Average = 142ms

C:\Windows\System32>tracert 46.4.59.55

Tracing route to static.55.59.4.46.clients.your-server.de [46.4.59.55]
over a maximum of 30 hops:

  1   127 ms   126 ms   126 ms  10.72.10.1
  2     *      135 ms   127 ms  ip-1-124-64-64.london.uk.amsterdamresidential.com [64.64.124.1]
  3   126 ms   126 ms   126 ms  ae1-0.lon10.core-backbone.com [195.66.224.238]
  4   137 ms   138 ms   139 ms  ae2-2077.fra20.core-backbone.com [5.56.18.1]
  5   137 ms   137 ms   136 ms  core4.fra2.hetzner.com [80.255.15.122]
  6   137 ms   137 ms   137 ms  core4.fra.hetzner.com [213.239.245.2]
  7   142 ms   142 ms   141 ms  core22.fsn1.hetzner.com [213.239.245.17]
  8   142 ms   142 ms   142 ms  ex9k1.dc5.fsn1.hetzner.com [213.239.229.126]
  9   143 ms   144 ms   143 ms  static.55.59.4.46.clients.your-server.de [46.4.59.55]

Trace complete.

Quote from: United States
C:\Windows\System32>ping -n 10 46.4.59.55

Pinging 46.4.59.55 with 32 bytes of data:
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Reply from 46.4.59.55: bytes=32 time=146ms TTL=46
Request timed out.
Reply from 46.4.59.55: bytes=32 time=147ms TTL=46

Ping statistics for 46.4.59.55:
    Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
    Minimum = 146ms, Maximum = 147ms, Average = 146ms

C:\Windows\System32>tracert 46.4.59.55

Tracing route to static.55.59.4.46.clients.your-server.de [46.4.59.55]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.attlocal.net [192.168.1.254]
  2    22 ms    20 ms    38 ms  108-195-72-1.lightspeed.rcsntx.sbcglobal.net [108.195.72.1]
  3    19 ms    19 ms    18 ms  71.155.112.188
  4    21 ms    20 ms    21 ms  70.143.193.34
  5    22 ms    22 ms    22 ms  12.83.80.157
  6    26 ms    21 ms    21 ms  12.242.112.2
  7    21 ms    21 ms    21 ms  192.205.36.206
  8   148 ms   147 ms   147 ms  if-ae-37-3.tcore1.AEQ-Ashburn.as6453.net [66.198.154.68]
  9   145 ms   145 ms   145 ms  if-ae-2-2.tcore2.AEQ-Ashburn.as6453.net [216.6.87.1]
 10   148 ms   147 ms   147 ms  if-ae-12-2.tcore4.NJY-Newark.as6453.net [216.6.87.43]
 11   149 ms   149 ms   148 ms  if-ae-4-3.thar2.NJY-Newark.as6453.net [66.198.111.21]
 12   149 ms   148 ms   148 ms  if-ae-1-3.thar1.NJY-Newark.as6453.net [216.6.57.1]
 13   147 ms   147 ms   147 ms  if-ae-3-3.tcore3.NJY-Newark.as6453.net [66.198.70.134]
 14   138 ms   138 ms   138 ms  if-ae-15-2.tcore1.L78-London.as6453.net [80.231.130.25]
 15   139 ms   139 ms   140 ms  if-ae-3-2.tcore1.PYE-Paris.as6453.net [80.231.154.142]
 16   140 ms   139 ms   139 ms  if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
 17   137 ms   139 ms   138 ms  if-ae-9-2.tcore2.FNM-Frankfurt.as6453.net [195.219.87.13]
 18   141 ms   142 ms   142 ms  if-ae-59-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.195]
 19   142 ms   141 ms     *     195.219.219.10
 20   152 ms   152 ms     *     core22.fsn1.hetzner.com [213.239.245.17]
 21   147 ms   146 ms   147 ms  ex9k1.dc5.fsn1.hetzner.com [213.239.229.126]
 22   146 ms     *      147 ms  static.55.59.4.46.clients.your-server.de [46.4.59.55]

Trace complete.

StellarNope

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  • Posts: 25
Re: Latency/Host Issues
« Reply #23 on: March 29, 2018, 08:51:35 PM »
I tried a VPN service today, Windscribe, and set my connection as from New York and played for two and a half hours without any lag whatsoever. Windscribe's free option has a 2 GB data limit/month, or 10 if you provide an email. Two and a half hours only used up 48 MBs of that data so it might be a good alternative for some, if they can't find another way to resolve the issue.

persona non grata

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  • Posts: 3
Re: Latency/Host Issues
« Reply #24 on: April 01, 2018, 11:23:30 PM »
It's worth noting that Arelith has changed hosting providers during their EE move due to a lot of complaints about lag when using hetzner.de.
« Last Edit: April 01, 2018, 11:26:04 PM by persona non grata »