I feel like bumping this with an addendum, especially on this point:
"Faction-play is considered to be an elevated level of storytelling within the server. It is complex and often complicated, showcasing the canon elements of Ravenloft even as it gives players the chance to aspire to grand heights and even steeper falls."
Canon and players' aspirations are not necessarily one against the other. Nevertheless we need always to consider that once something is done "uncanonically" in any faction, and once it is clear the players involved are doing it in full awareness of the specific faction "canon", any action and consequence should be dealt always ICly. If you think something is unclear or has been managed unfairly, you can PM any DM who will gladly look into the matter or will forward the PM to the DM-fellow who mostly deals with the faction in which the problem has occured.